We value our guests and want them to be informed of policies to ensure a relaxing spa experience.
To ensure Urbaine Oasis Spa Boutique remains a relaxing experience, we kindly ask you to take a moment to review the following:
First time guests should arrive 15 min prior to their treatment to complete consultation intake forms. If a service is in session, a "Quiet Please" door tag will hang on outside door handle. Please text 414-526-1113 to let the technician know you've arrived.
As a courtesy to all our guests, late arrivals will result in shorter service, if booked. Every effort will be made to properly accommodate.
For Microdermabrasion, Dermaplane or Chemical Peel services, please stop use of Retinoids or Alpha Hydroxy Acids at least 3 days prior to treatment.
Kindly silence all cell phones prior to service.
Gift certificates are redeemable for all services. Gift certificates are at face value. They cannot be used towards gratuities.
They may be purchased by phone, online or within the spa. They must be presented at the time of service and are non-refundable.
Urbaine Oasis Spa Boutique gift certificates are not redeemable for cash. They cannot be applied with any membership discounts, combined with other special offers or be used on products. Terms and conditions are subject to change without notice.
24-hour notice is required for cancellation of any service. 48-hour notice is required for the cancellation of any spa package. Cancellations are allowed via phone or email only.
A full service charge will be incurred for any late cancellations or no-show appointments.
If the service is part of a current Series of 3, one service will be charged from that series.
FREE 2 hour parking is available on Jackson St. or in Metro Market garage.
New guests, receive 10% OFF their first service.
Existing guests that refer a friend, receive 10% OFF their next service. Refer 3 friends and receive a FREE SERVICE up to $70!
Sales on services, packages/series and products are final. However, unused and unopened products may be exchanged for a different product or applied to a store credit within 10 days of original purchase.